Hello, and thank you for being here!
First, let me express how much I value your support for Lilac Earth. Over the years, Etsy has connected us with so many incredible customers, and I’m truly grateful for that journey. However, as Lilac Earth grows, I’ve made the choice to shift the majority of our focus to our main website, lilacearth.com. I want to share the reasons behind this decision and how shopping directly through our site can make your experience even better.
While Etsy will always have a special place in our journey, shopping on our own website allows for more streamlined services, better customer care, and a deeper connection to the Lilac Earth brand.
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Why Shop at lilacearth.com? Here’s What’s Changing:
1. Shop Anytime, Without Limits
Etsy uses “vacation mode” when a shop gets too many orders, which means your favorite products might not always be available when you need them. By shopping directly on our website, you can explore our products anytime—day or night—without the risk of missing out.
2. Better Support for You
Customer service is everything to me, and Shopify (the platform powering lilacearth.com) allows me to offer better, faster, and more personalized support compared to Etsy's limitations. If you ever have questions, concerns, or need assistance, I can resolve it more quickly and effectively through our site.
3. A Safer, More Secure Shopping Experience
Etsy’s automated systems can sometimes lead to suspensions due to stolen product images—something out of my control. By focusing on our own website, I can ensure you’re always accessing authentic Lilac Earth products without the risk of delays caused by these systems.
4. Affordable & Flexible Shipping Options
Tracked shipping is a must for peace of mind on Etsy, but it can come at high costs—especially for Canadian customers. Shopping on our website allows me to provide affordable and transparent shipping options so you can shop without hidden fees or unexpected costs.
5. A Shopping Experience Tailored Just for You
While Etsy is a wonderful marketplace, our website allows me to bring you a unique and personalized experience. It’s a space where I can share our vegan, cruelty-free values, highlight our latest product launches, and ensure that you feel more connected to Lilac Earth.
6. Exclusive Return & Exchange Policy with Satisfaction Guarantee
When you shop on lilacearth.com, you gain access to a comprehensive Return & Exchange policy along with a Satisfaction Guarantee—benefits that are not available on Etsy. This means that if something isn’t right or you’re not completely happy with your order, I’m here to make it right with a simple, stress-free process.
7. Consistency & Ease in Shopping
Etsy search results are subject to frequent changes, trends, and paid ads, which can make finding your favorite products a challenge. On lilacearth.com, you can shop confidently without worrying about shifting trends or sudden visibility changes. This means you can focus on browsing and shopping without distractions.
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More Than Just a Move—It’s a Commitment to You
By choosing to shop on our website, you’re not just making a purchase—you’re supporting Lilac Earth in a way that helps me maintain control over our brand, create the best products, and serve you with care and quality.
While we’ll still maintain a presence on Etsy, our focus will be on making lilacearth.com your go-to destination for all things Lilac Earth. This change is about ensuring your shopping experience is seamless, reliable, and personalized.
Thank you for joining me on this exciting new chapter and for being part of the Lilac Earth family. If you have any questions or would like to connect, visit lilacearth.com or reach out anytime—I’m always here to help.
With gratitude,
Kathy @ Lilac Earth