Hello and thank you for being here!
I want to start by expressing my heartfelt gratitude for your incredible support of Lilac Earth. Over the years, Etsy has been a wonderful platform for connecting with so many amazing customers like you, and I truly appreciate every step of this journey.
As Lilac Earth continues to grow, I've made the decision to shift most of our focus to our website, lilacearth.com. While Etsy has been a valuable part of our story, I've realized that to continue offering the best service and products for you, it’s time to bring everything to one place where I can offer more flexibility, more control, and a shopping experience that’s even more aligned with Lilac Earth’s values.
Here’s why shopping directly on our website is better for you:
1. No Limits on Shopping Hours
Etsy's “vacation mode” can sometimes limit access to our products when things get busy. Shopping on lilacearth.com means you can browse and purchase your favorite items at any time, without worry.
2. Faster, Personalized Support
Etsy’s platform, while great, has limitations when it comes to offering the level of customer service I want to provide. With lilacearth.com, I’m able to respond to your questions and concerns much more quickly and efficiently.
3. A Safer, More Reliable Experience
Etsy’s automated systems sometimes lead to complications like suspensions or delays, often through no fault of the seller. Shopping directly from our website eliminates that worry, ensuring you always get the products you love, with no unnecessary setbacks.
4. Affordable & Transparent Shipping
While Etsy’s shipping fees can be unpredictable, on lilacearth.com, I’m able to offer more affordable and clear shipping options, especially for my Canadian customers. No hidden fees, no surprises.
5. A Tailored Shopping Experience
On Etsy, everything gets lost in a sea of other shops and products. With our website, I can highlight our values, share new launches, and give you a much more personalized shopping experience that reflects everything Lilac Earth stands for.
6. Exclusive Return & Exchange Policy
When you shop on lilacearth.com, you gain access to a customer-focused return and exchange policy—something that’s not available on Etsy. If something isn’t right, I’m here to make it right with a simple, stress-free process.
7. A Stable, Consistent Shopping Experience
Etsy’s search results and product visibility are constantly changing, which can make it harder to find the items you love. On our website, you can shop confidently without worrying about shifting trends or sudden visibility drops.
---
More Than Just a Move—It’s a Commitment to You
This shift to our website is all about providing you with a better, more reliable shopping experience. It’s an opportunity for me to offer better customer service, more control over our brand, and products that reflect our commitment to quality, sustainability, and vegan beauty.
I’ll still have a presence on Etsy for now, but I truly hope you’ll make lilacearth.com your go-to destination for all things Lilac Earth. I’m incredibly excited for what’s to come and grateful to have you along for this next chapter.
Thank you for your continued support. If you have any questions or need help, I’m always here for you.
With gratitude,
Kathy @ Lilac Earth