FAQ

Q: What changes should I be aware of when ordering from Canada to the USA?
A: Due to recent changes in international shipping regulations, U.S. customers may encounter new tariffs, taxes, or fees on orders. These fees are determined by U.S. customs and vary based on the order’s value and your state’s specific regulations.

Q: Why are these additional charges being applied?
A: These charges are set by U.S. customs and are part of the updated international shipping guidelines. Unfortunately, as a business, we do not have control over these government-imposed fees.

Q: Will you be covering these charges or offering discounts to help offset them?
A: While we understand that these changes may come as a surprise, we are unable to cover the additional charges or offer discounts to accommodate them. We strive to maintain fair pricing and quality for all our customers, and we appreciate your understanding that these charges are outside our control.

Q: Can I still order from your shop?
A: Absolutely! We welcome all our U.S. customers to continue ordering from our shop. We simply encourage you to be aware of the potential additional costs that may apply due to customs regulations. We recommend checking with your local customs office for more information on these charges.

Q: Will these changes impact delivery times?
A: Shipping times may be affected by customs processing, but we will continue to ship your order as promptly as possible. Once it enters the United States, customs processing may add some extra time to the delivery, but we will keep you updated on your order’s status.

Q: What if I don't agree with these additional charges?
A: We completely understand that these changes can be frustrating. However, the tariffs, taxes, and fees are set by U.S. customs and government regulations, which are outside of our control. If you have concerns or questions about these charges, we recommend reaching out to your local customs office or government representatives for more details.